Trust & safety
Sharing a vehicle with someone you've never met requires trust. Here's how we work to make every trip a good one.
Verified accounts
Every user signs up with a verified email and phone number so both sides can reach each other before, during, and after the trip.
In-app chat
We keep conversations inside MyRovan so there's a clear record if anything needs to be reviewed.
Public reviews
After every shared route, both parties can leave a public review. Trust is built one trip at a time.
Secure data
We use industry-standard encryption to protect your personal data. Payment information is handled by trusted third-party processors.
Report & dispute
If something goes wrong, contact our support team. We'll review the conversation and help resolve the issue.
Marketplace, not a courier
MyRovan is a community marketplace — not a transport company. Users are responsible for the items they carry and reserve.
Community guidelines
- • Be respectful in every conversation, before and after the trip.
- • Only publish routes you actually intend to drive.
- • Do not transport illegal, hazardous, perishable, or restricted items.
- • Confirm the contents of any item you accept before loading it.
- • Honor agreed pickup and drop-off times whenever possible.
- • Report suspicious behavior to support@myrovan.com.
This page is informational and will be updated as our policies evolve. For legal terms, see our Terms.